Customer Service at NorwaySports.com

Security

To guard against credit card fraud, we offer secure online ordering using the latest Secure Sockets Layer (SSL) encryption technology. The connection between your browser and our servers is encrypted with industry-standard SSL technology, which scrambles ordering information so that only your browser and our servers can decipher it. To use this option you must have a browser that supports SSL.

If your browser does not support SSL, or if you are unable to establish a secure connection due to a company firewall, please feel free to place your order by email, phone, fax, or mail. Different payment options are available for you.

Privacy

At NorwaySports.com, we are committed to protecting your privacy. We use the information we collect about you only to process orders and to provide a more personalized shopping experience. We do not release your private information to others. Please see our separate Privacy Policy document for more information. This site contains links to other sites. NorwaySports.com is not responsible for the privacy practices or the content of such Web sites.

Cookies

A cookie is a very tiny piece of text we're asking permission to place on your computer's hard drive. If you agree, then your browser adds the text in a small file. Its purpose is to help us distinguish you from the thousands of other customers that use our Web site each day.

Cookies help us track visitors' use of our Web sites, such as what customers want to see and what they never read. That information allows us to better focus our sites, to concentrate on information people are reading and the products that interest them.

We also use cookies to keep track of what products you have placed in your shopping cart as you move around our Web site. And if you decide to place an order with us and proceed through checkout, a cookie helps us step you through the checkout process.

We strongly believe in protecting the privacy and security of our customers. We never store any sensitive information in any cookie. The only information we store is a unique session ID—an alphanumeric string that contains no actual information about you. At no time do we store your e-mail address, physical address, credit card number, or name in any cookie.

Likewise, we do not even store your credit card number within our internal Web site systems. We request that you supply us with your credit card number each time you wish to complete a transaction. While some Web sites store your card number for your convenience, we feel it provides you greater security to purge this information when each transaction is complete.

Ordering

Ordering at NorwaySports.com is fast and secure. Just follow these simple steps.

• To add an item to your shopping cart, click the "add to bag" button. (Depending on where you're at on the site, you may first need to click the item's photo or name to open its detail page.) Continue adding as many items as desired to your shopping cart.
• When you're finished shopping, click the "proceed to checkout" button. This takes you to the Checkout Login screen.
• If you are returning customer and wish to access your saved data, enter the email address and password used during the last checkout. Otherwise, choose "continue checkout" button.
• Continue in the checkout process and enter all required information. We will send you an order confirmation via email. That's all there is to it!

NorwaySports.com is committed to offer you maximum flexibility to find and order products from us. Through our web pages and email newsletters, we are able to rapidly introduce the hottest and newest products to you. Then, when you decide to buy, our sophisticated order entry, order tracking, inventory management, and delivery systems get the item to your door in a fast and efficient manner.

Pricing

Due to the fast-moving nature of the Internet industry, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase,modification or otherwise we will hold your order and inform you of the increase. We are not responsible for any typographical errors and we reserve the right not to honor any order placed as a result of such error.

Sales Tax

Most states require that taxes must be collected on sales transactions between residents and merchants that are both physically located in that state. We have physical points of presence, or nexus, in California. When we ship orders to residents of California, we are required by law to collect the applicable state sales taxes and pay them to the taxation authority.

Occasionally, we may also be required to collect sales taxes for other states, under certain conditions. Any time that we have a legal obligation to collect state sales taxes, we add the appropriate charges to the order and inform you of such.

Contrary to what you may have heard, there is no moratorium or ban on collecting sales taxes for orders placed over the Internet. The Internet Tax Freedom Act of October 21, 1998 only restricts the states from applying multiple or discriminatory taxes on Internet commerce. In other words, it prevents the states from passing new types of Internet-specific sales taxes, but it does not exempt Internet transactions from previously enacted state sales tax laws. The Internet Tax Freedom Act provides this protection through October 21, 2001.

Forms of Payment

At this time, NorwaySports.com accepts the following payment methods: VISA, MasterCard, Discover, American Express, and Diner's Club credit card.

We do not charge your credit card for an item until it is shipped from warehouse. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

Product Availability

The product availability information presented on our Web site is the best, most current information we have, but errors do occur and this information does not represent a guarantee or promise of availability. If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you with our best estimate of when the product will be available. Anticipated delivery dates are dependent on our suppliers and other factors beyond our control, and are subject to change.

Shipping Policies

We have the following shipping policies:

Order Cutoff Time

Each order must be credit approved and must be transmitted to the shipping warehouse before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm to as late as 10:00pm. Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday.

Shipping Status Indicators

For every item listed on our site, we clearly indicate the current shipping status of the item. These status indicators are guidelines only, and do not constitute a guarantee. The status indicators are defined below:

ships immediatelly

Merchandise usually ships the same business day if your order is placed before 4:00PM PST. All other products usually ship 24 to maximum of 48 hours after your order is placed (excluding weekends and holidays).

shipped directly by manufacturer

This product is shipped directly by its manufacturer, usually 24 to 48 hours after your order is placed on our website. You will be billed by directly by us, but will receive order from manufacturer's warehouse instead.

shipped internationally by manufacturer

This product is shipped internationally by its manufacturer, usually within 24 to 48 hours after your order is placed on our website. Airmail Parcel Post (5 – 8 days) and EMS Global Express Mail (3 – 4 days) options are available. You will be billed directly by us, but will receive order from manufacturer's warehouse abroad instead.

on order

This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier and expect to be able to ship your product soon, generally within one or two weeks. We will ship your item as soon as possible, and update you on the status of your order via email.

back order

This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via email.

pre-order

This product has not yet been released from the publisher, studio or manufacturer. We are currently taking pre-orders for this product. We will ship you your order as soon as it is available.

currently unavailable

This product is currently unavailable from the manufacturer. We are not accepting orders for it at this time. Please check our web site for future availability.

Shipping Costs

Costs may be based on average or estimated weights and may vary from actual shipped weight. Costs may also be based on delivery location. The shipping fee will also be based upon the shipment method that you select at Checkout. We currently ship with following carriers:

• U.S. Postal Service
• FedEx
• UPS

Delivery

To find out when your order will arrive, please consider the product's availability and which shipping option you want to use. Here's how we calculate the Estimated Time of Arrival (ETA): 

Order Picking + Shipping Time = Total Delivery Time

For example, many items on our site show availability as "Ships in 24 hours". If you select U.S.P.S. Priority Mail® service, the shipping time will be 2 – 3 business days—depending on where you live. This means your total delivery time will be one day (order picking) plus 2 – 3 business days shipping time. In this example, you can expect to receive the shipment 3 – 4 business days after you place your order on our web site.

Costs to You

We don't charge your credit card until we ship your order. That would not be fair, and we never want you worry that you paid for something we didn't ship. The total cost of your order is equal to the price of your items plus shipping and handling fees, and sales tax where applicable. Orders shipping into and within the state of California will be charged applicable sales tax.

Missing Items

If there's an item listed on the packing slip that you didn't receive, please call us immediately. We will need you to fax or mail us a copy of your packing slip—there's information on it we need for our research.

If you open the manufacturer's box and find that components or accessories that were supposed to be included are missing, please call us. We'll need to determine if the missing items should have been bundled by us or if they were supposed to be sent by the manufacturer. If it's our mistake, we'll send them to you within a few days. If the manufacturer made the mistake, we can call them to have these items sent to you, but most of the time you'll get much faster service from the manufacturer by calling yourself.

Damages Under Shipment

If you find that your items were damaged under shipment, please call us immediately so we can file a claim with the shipping company. We only have 15 days from the day we shipped your order to you to file a claim; after 15 days, the shippers will not allow us to file. When we file the claim, the shipper may send a representative to inspect the package on-site, or will have it returned to us to be inspected at our warehouse. A claim can take a week or more to resolve—please be patient as we work with the shipping company to resolve the matter.

Mail Forwarding Services

If you will use mail forwarding service for the delivery of your order you are solely responsible for any lost, stolen, mis-routed, not-received or otherwise undelivered packages and you hereby agree to pay for the order in full and to waive all your rights of chargeback. You are fully responsible for clearing the shipment through customs and for all charges, fees and duties applicable.

Order Cancellation Policy

You cannot cancel your order after you have placed it. You can exit ordering process or leave the website before completing your order which will cancel the transaction.

If you change your mind for any reason after placing your order, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. We will not refund any shipping, handling or gift-wrapping charges once order has been shipped. Instructions on how to return items will arrive with your order. We will not refund any shipping, handling or gift-wrapping charges once order has been shipped. Please see our Returns Policy for more details.

Contacting Us

For quick service, email us at [email protected] The support group will help with returns, order status, refunds, and any other questions you may have.

NorwaySports
865 Fir Ave.
Sand City, CA 93955
United States of America